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Privacy Policy

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The Pillrr (hereinafter referred to as “the Platform”) committed to protecting and respecting your privacy. This policy explains our practices concerning the personal data we collect from you, or that you provide to us. If you do not agree with this policy, you should not use the Platform.

    • What information do we collect about you?

    • We collect and process information you give us when you create an account and upload content to the Platform. This includes technical and behavioural information about your use of the Platform. We also collect information about you if you download the app and interact with the Platform without creating an account.

    • How will we use the information about you?

    • You grant the Platform and our users a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, save, modify, create derivative works, perform, and distribute your User Content on Platform solely for the purposes of operating, developing, providing, and using Platform. Nothing in these Terms restricts other legal rights Platform may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content, or change the way it’s used on the Platform, or any reason. We use your information to provide the Platform to you and to improve and administer it. We use your information to, among other things, show you suggestions in the form of personalized feed, improve and develop the Platform and ensure your safety. Where appropriate, we will also use your personal information to serve you targeted advertising and promote the Platform. We will retain the copy of the signature of the original video created by the users on the Platform to verify at a later stage.

    • Who do we share your information with?

    • We share your data with third party service providers who help us to deliver the Platform, such as cloud storage providers. We also share your information with business partners, other companies in the same group as Pillrr, content moderation services, measurement providers, advertisers, and analytics providers. Where and when required by law, we will share your information with law enforcement agencies or regulators, and with third parties pursuant to a legally binding court order.

    • How long do we keep hold of your information?

    • Following termination or deactivation of your account, or if you remove any User Content from Platform, we may keep your User Content for a reasonable period of time for backup, archival, or audit purposes. Platform and its users may retain and continue to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute any of your User Content that other users have stored or shared on Platform. We retain your information for as long as it is necessary to provide you with the service. Where we do not need your information in order to provide the service to you, we retain it only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if we believe it is or will be necessary for the establishment, exercise or defence of legal claims.

    • How will we notify you of any changes to this Privacy Policy?

    • We will generally notify all users of any material changes to this policy through a notice on our Platform. However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. By accessing or using the Platform, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.

  • The types of personal data we use

    • We collect and use the following information about you:

    • Your Profile Information: You give us information when you register on the Platform, including your username, date of birth (where applicable), email address and/or telephone number, information you disclose in your user profile, and your photograph or profile video.

    • User Content and Behavioural Information: We process the content you generate on the Platform, including preferences you set (such as choice of language), photographs and videos you upload and comments you make (“User Content”). In order to improve the upload speed of User Content before clicking “Post” to confirm the upload, we will provide a preload service to upload audio and video in advance. We collect information through surveys, challenges and competitions in which you participate. We also collect information regarding your use of the Platform, e.g., how you engage with the Platform, including how you interact with content we show to you, the ads you view, videos you watch and problems encountered, the content you like, the content the users may follow. We also infer your preferences, including your interests, gender and age for the purpose of personalising content. We process information about your followers, the likes you receive and responses to content you upload, for the purposes of promoting your content to other users and exploring whether your profile presents further opportunities for collaboration. Where appropriate, we will also use this information for the purpose of serving personalised advertising and to tell you about new services and opportunities.

    • Information from Third Parties: You may choose to share certain data with us from third parties or through your use of the Platform, we may collect such third-party data automatically.

    • Business Partners: If you choose to register to use the Platform using your social network account details (e.g., Facebook, Twitter, Instagram, Google), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with your social network such as your app ID, access token and the referring URL.

    • Advertisers and Advertising Networks: We use the information collected from you, and your interaction with the Platform and other third-party sites, to infer your likely interests to provide you with more relevant advertising. This information tells us about websites you've visited, apps you've downloaded and purchases you have made so that we can predict what else might interest you in the future and assess how effective the advertising on our Platform is. We collect this information by the use of Cookies and similar technologies on our App and from similar information received from third parties who advertise on our Platform and whose sites you visit.

    • Technical Information we collect about you: We automatically collect certain information from you when you use the Platform including when you are using the App without an account. Such information includes your IP address, browsing history (i.e., the content you have viewed on the Platform), mobile carrier, time zone settings, identifier for advertising purposes and the version of the app you are using. We will also collect information regarding the device you are using to access the Platform such as the model of your device, the device system, network type, device ID, your screen resolution and operating system. Where you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices.

    • Location: We use the 'Region' you select in Settings to customise your Pillrr experience except where we provide location-based services, in which case we collect GPS (where we have your consent).

  • Cookies

    • We and our vendors and service providers use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyse which web pages you click on and how you use the Platform, enhance your experience using the Platform, improve our services, and provide you with targeted advertising on the Platform and elsewhere across your different devices.
      Additionally, we allow our business partners, advertising networks, and other advertising vendors and service providers (including analytics vendors and service providers) to collect information about your online activities through Cookies. We link your contact or subscriber information with your activity on our Platform across all your devices, using your email or other log-in or device information. These third parties may use this information to display advertisements on our Platform and elsewhere online tailored to your interests, preferences, and characteristics. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.
      You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. For example, due to differences in how browsers and mobile apps function, you may need to take different steps to opt out of Cookies used for targeted advertising in a browser and to opt out of targeted advertising for a mobile application, which you may control through your device settings or mobile app permissions. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.

  • How we use your personal data

      We will use the information we collect about you in the following ways:

    • provide you with user support;

    • personalise the content you receive and provide you with tailored content that will be of interest to you;

    • enable you to share User Content and interact with other users;

    • communicate with you;

    • to help us detect and combat abuse, harmful activity, fraud, spam, and illegal activity on the Platform;

    • ensure your safety and security including reviewing user content, messages and associated metadata for breach of our Community Guidelines and other inappropriate content;

    • ensure content is presented in the most effective manner for you and your device;

    • improve, promote and develop the Platform and promote popular topics, hashtags and campaigns on the Platform;

    • carry out data analysis and test the Platform to ensure its stability and security;

    • allow you to participate in interactive features of the Platform;

    • to enable you to socialise on the Platform, for example, by allowing other users to identify you via the "Find other friends" function or through their phone contacts;

    • to ensure that you are old enough to use our Platform (as required by law).

    • to ensure that you are old enough to use our Platform (as required by law).

    • provide you with personalised advertising;

    • provide you with location-based services (where those services are available in your jurisdiction);

    • enforce our terms, conditions and policies; and

    • administer the Platform including troubleshooting.

  • How we share your personal data

      We share your data with the following selected third parties:

    • Business Partners: If you choose to register to use the Platform using your social network account details (e.g., Facebook, Twitter, Instagram, Google), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. Where you opt to share content on social media platforms, the video, username and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as WhatsApp, a link to the content will be shared.

    • Payment Providers: If you choose to make payment via in-app purchase, we will share data with the relevant payment provider to facilitate this transaction.

    • Service Providers: We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services to ensure that the Platform is a safe and enjoyable place.

    • Analytics providers: We use analytics providers to help us in the optimisation and improvement of the Platform. Our third-party analytics providers also help us serve targeted adverts.

    • Advertisers and Advertising Networks: We share information with advertisers and third-party measurement companies to show how many and which users of the Platform have viewed or clicked on an advertisement. We share your device ID with measurement companies so that we can link your activity on the Platform with your activity on other websites; we then use this information to show you adverts which may be of interest to you.

    • Our Corporate Group: We may also share your information with other members, subsidiaries, or affiliates of our corporate group, to provide the Platform including improving and optimising the Platform, preventing illegal use and supporting users.

    • Law Enforcement: We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if such use is reasonably necessary to:
      a) comply with legal obligation, process or request;
      b) enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
      c) detect, prevent or otherwise address security, fraud or technical issues; or
      d) protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

    • Public Profiles: Please note that if your profile is public, your content will be visible to anyone on the Platform and may also be accessed or shared by your friends and followers as well as third parties such as search engines, content aggregators and news sites.

  • Where we store your personal data

      The personal data we collect from you may be stored on servers of the data centres of third party. The personal data will be stored in different servers which might be located in different countries.

  • Your Choices

      You can access and edit most of your profile information by signing into Pillrr. You can delete the User Content you uploaded. We also provide a number of tools in Settings that allow you to control, among others, who can view your videos, send you messages, or post comments to your videos.

  • The security of your personal data

      We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform; any transmission is at your own risk.

      We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

      We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

  • How long we keep your personal data

      We retain your information for as long as it is necessary to provide you with the service. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.

      After you have terminated your use of our Platform, we store your information in an aggregated and anonymised format.

  • Changes

      We will generally notify all users of any material changes to this policy. However, you should look at this policy regularly to check for any changes. We will also update the “Last-Updated” date at the top of this policy, which reflects the effective date of such policy. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.

  • Contact

      If you have questions, comments, or requests regarding this policy, contact us at:
      pillrr.people@pillrr.com

      II. COOKIES POLICY

      1. WHAT IS A COOKIE?

      Cookies are small text files that uniquely identify your browser or device. The cookie is stored on your browser by website or apps that you visit. When you return to that website or app (or visit websites or apps that use the same cookies) these Platforms recognize the cookies and your browsing device. We, Pillrr (hereinafter referred to as “the Platform”) and our applications and products and contents (that include but are not limited to the Platform) (collectively, the “Services”), use cookies and similar technologies to make your interaction with our Platform and Services easy and helpful and allow us to store information or gain access to information stored on your device. We use cookies to learn whether you have clicked on certain web content and help us to optimize our ad campaigns. This helps us measure and improve our Services and personalize your experience.

      2. WHY WE USE COOKIES?

      Cookies help us provide, protect and improve the Pillrr Products, such as by personalising content, tailoring and measuring ads, and providing a safer experience. The cookies that we use include session cookies, which are deleted when you close your browser, and persistent cookies, which stay in your browser until they expire or you delete them. While the cookies that we use may change from time to time as we improve and update the Pillrr Products, we use them for the following purposes:

      • Authentication: The cookies are essential to provide you with the Platform and any Services and to use some of its features, such as to enable you to log into secure areas of the Platform. Without the cookies, we would not be able to provide you with a secure log in account or pages where you can buy. We use cookies to uniquely identify you. Each time you log in to our Platform, a cookie containing a unique identifier that is tied to your account is placed on your browser. The cookies allow the Platform to uniquely identify you when you are logged into the Platform and to process your online transactions and requests.

      • Personalization: The cookies record information you have entered or choices you have made. The cookies also enable you to optimize your use of our Services after logging in so that we can personalize our content for you, greet you by name and remember your preference. The cookies can also be used to remember settings you have applied, such as layout and text size. The cookies mean that when you continue to use or come back to the Platform, we can provide you with our Services as you have asked for them to be provided.

      • Advertising, recommendations, insights and measurement: As you use our Platform, you will notice that it features advertising. We allow third party companies, including advertising companies, to place cookies on our Platform to track the performance of our advertisements. As an example, these cookies remember which users have visited the Platform and the links you have followed. The information provided to third parties does not include personal information but it may be associated with personal information after we receive it.

      • Performance: We use cookies to provide you with the best experience possible. Cookies help us route traffic between servers and understand how quickly Pillrr Products load for different people. Cookies also help us record the ratio and dimensions of your screen and windows and know whether you've enabled high-contrast mode, so that we can render our sites and apps correctly.

      • Platform features and services: We use cookies to enable the functionality that helps us provide the Pillrr Products. Cookies help us store preferences, know when you've seen or interacted with Pillrr Products' content and provide you with customised content and experiences. For instance, cookies allow us to make suggestions to you and others, and to customise content on third-party sites that integrate our social plugins. We also use cookies to help provide you with content relevant to your locale.

      3. HOW TO DELETE COOKIES?

      • We use cookies on our Platform to make sure you can use the Platform easily and enjoy the Platform. You can change your preferences by changing the settings in your mobile application.

      • Deleting cookies or similar technologies means that any preference settings you have made on a Platform will be lost. Blocking all cookies or similar technology means functionality on our Platforms will be lost. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

      • In addition, your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. These controls vary by browser, and manufacturers may change both the settings they make available and how they work at any time. As of 5 October 2020, you may find additional information about the controls offered by popular browsers at the links below. Certain parts of the Pillrr Products may not work properly if you have disabled browser cookie use. Please be aware that these controls are distinct from the controls that Pillrr offers you.
        Google Chrome
        Internet Explorer
        Firefox
        Safari
        Opera

      4. CHANGES TO THIS POLICY

      We will occasionally update this policy to reflect changes in our practices, Platform and Services. When we post changes to this policy, we will revise the "Last Updated" date at the top of this policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes on the Platform. We recommend that you check this page from time to time to inform yourself of any changes in this policy or any of our other policies.

      III. INTELLECTUAL PROPERTY POLICY

      Pillrr respects the intellectual property rights of others, and we expect you to do the same. Pillrr’s Terms of Service and Community Guidelines do not allow posting, sharing, or sending any content that violates or infringes someone else’s copyrights, trademarks or other intellectual property rights. Pillrr is not responsible for any infringing content post on the Platform.

      As a Pillrr user, you are responsible for the content you post. If you have questions about copyright law or trademark law, such as questions about whether your content or your use of another person’s name or brand infringes or otherwise violates another person’s rights, you may want to contact an attorney. If you are unsure whether the material you plan to report to us is infringing or otherwise violating another person’s right, you may also want to first seek legal advice before reporting such content to us.

      If you submit a report or infringement notification to us, we may contact you if we have additional questions about your report or notification. Please note that Pillrr is not in a position to adjudicate disputes between third parties, and may not be able to remove the content or suspend the account you reported. As an alternative, you may want to contact the person who posted the content or owns the account to try to resolve your issue directly.

      • Infringement

        • We do not allow any content that infringes copyright and trademark. The use of copyrighted content of others and the unauthorized use of a trademark or service mark in connection with goods or services in a way that is likely to cause confusion, deception without proper authorization or legally valid reason may lead to a violation of Pillrr's policies.
        At the same time, not all unauthorized uses of copyrighted content and the use of another’s trademark where the mark is not used to designate the user’s own goods or services constitute an infringement.
        Any content that violate another’s copyright and trademark rights may be taken down. Repeat violations of copyright and trademark rights in connection with the use of the Pillrr’s site or app, or other violations of the Terms of Service and Community Guidelines may result in the suspension or termination of the user account. We reserve the right to refuse any account holder whose account was used for improper activities from opening a new account on Pillrr’s site or app, or otherwise hosted by Pillrr.

      • Complaint and Notification

        • Contacting the user directly may resolve your complaint more quickly and in a way that is more beneficial to you, the user, and our community. You may also file a Trademark Infringement Report.

      • Trademark Infringement Counter-Notification

        • If you receive a copyright or trademark infringement notification that you believe to be in error or believe that you are authorized to use the content, you can reach out to the trademark owner directly to request a retraction.
        You may also provide us with a counter-notification via our online Counter Notification Form. All counter-notification should contain the information requested in our online Counter Notification Form. Failure to include necessary information may limit our ability to investigate your claims and may result in your counter-notification being denied.